Inside Zappos CEO Tony Hsieh’s radical management experiment that prompted 14% of employees to quit
On March 24, Zappos’ 1,500 or so employees got a memo from CEO Tony Hsieh. “This is a long email,” it began. “Please take 30 minutes to read through the email in its entirety.” It concerned the retailer’s transition to “Holacracy,” a manager-free operating structure that is composed, in theory, of equally privileged employees working in task-specific circles, often overlapping.